FAQ

Frequently Asked Questions

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Proposals/Quotations

(a) Proposals/Quotations are estimates based on the original brief provided by the Client. Quotations are subject to change upon sighting of artwork, text or other circumstances that may affect the job.

(b) Proposals/Quotations, unless specifically outlined, do not include couriers, stock imagery, copywriting or other ‘out of pocket’ expenses.

(c) Proposals/Quotations are only valid for 30 days from date of issue.

(d) Should there be a change of direction or new concept that differs from the initial brief, additional fees will be payable according to time/materials involved. IDD will notify you immediately of this and additional quote/s will be provided.

(e) Unless specifically stated, all prices are exclusive of GST.

What information do I need to give to get a quote?

Normalmente, antes de solicitar presupuestos, las empresas desarrollan un brief que suele ser suficiente para preparar la cotización.

En el caso de que deseen cotizar el desarrollo de un proyecto y no dispongan de un brief, contáctense con nuestra oficina comercial y los asesoraremos para armarlo.

How do they make a quote?

A project involves variables that are reciprocally related. When a client requests budgets from several agencies, they will usually offer a certain price for certain terms, the scope of the project and the quality offered.

The scope of the project (complexity, quantity of SKUs, lines, extensions, POS material to be developed) is usually given by the client. Therefore, the variables that remain to maneuver on the part of the agencies are the price, the terms and the quality.

However, in IDD we never negotiate QUALITY. We always work hard to achieve the best results.

Therefore, in our agency given the requirements of the client, the price will be determined by the terms and scope of the project. The longer we have to develop the project, the greater the chances of obtaining good prices from the client. The larger a project has, the greater the allocation of internal resources, with the corresponding increase in the costs associated with development.

How are the projects paid?

Payments can be by Paypal or Payoneer. In an agreed payment plan based on the approved and delivered phased delivery of the project.

Do the costs include printing or production?

No. We only monitor printing, whether on site or remotely, depending on the customer’s preference.

What if the alternatives presented do not meet your requirements?

Our goal is always to reach satisfactory proposals for our client, so we initially anticipate two stages of delivery and feedback that may eventually be more if a satisfactory result is not reached. Our business is not the one-off project, but

Make that project become a profit for our client and generate in the future a business relationship that will both benefit us.

However, in case the agreed submissions do not reach a satisfactory result, a cancellation of a percentage of the initial cost will be agreed to terminate the project.

How do we work with clients abroad?

Today, technological advances in communication offer us possibilities that allow us a full comfort to work with clients abroad. Both in the development of the project and in the quality control in the stage of implementation, we have work options that make physical distance is not an impediment to the successful development of a project.

We choose the printing press?

Not necessarily. It is usually the customer, through their offices or purchasing management, who makes the final decision regarding the supplier. In addition, we offer a “turnkey” service, which is optional in each project.

An added value for our developments that includes manufacturing in a world-class printing press specialized in labels, with competitive costs and with our strict quality control in situ. The process concludes with the delivery of the printed material to the destination that the customer needs.

If in the future I want to make another change, am I obliged to do it with you?

No. Once the project is finished, we deliver original, editable files so that the client can have them according to their needs.

Payment Terms

(a) A 50% deposit of the quotation is required on acceptance of quotation and prior to commencement of project.

(b) Payment terms are stated on the invoice and is required prior to release of artwork or delivery of project.

(c) When a project extends 30 days past the commencement date, IDD reserves the right to issue you with a progress invoice for the work completed.

Payment Methods

When paying by paypal or payoneer, please send an email to holaidd@gmail.com to confirm that the payment has been deposited into our account.

All artwork remains the property of IDD unless paid for in full. No final artwork or files will be delivered until final invoices are paid in full.

Termination

(a) Projects that are cancelled at Client’s request, after acceptance of quotation and prior to completion, will be invoiced for any work or expenses completed up to that point. At a minimum, the 50% deposit will not be refunded and will be considered payment for work undertaken for quoting, creation of design concepts, communications and investigations.

Work and Material Provided

(a) It is agreed that all work and materials provided by the Client to IDD will be free and clear of all liens and encumbrances and may be lawfully used by the IDD without infringing upon the rights of others including, and without limiting the generality of the foregoing, any copyright trade secret patent or trade mark rights of any third party.

Artwork Approval

(a) It is the Clients responsibility to ensure that the proofs supplied by IDD are accurate (ie. content, spelling etc.)

(b) An artwork approval must be emailed to IDD before final artwork is sent to the Client, printer or uploaded to a server.

(c) IDD does not accept responsibility for inaccurate content once the proofs have been accepted by the Client, either in writing, verbally or via email.

Quality Control

(a) It is the Clients responsibility to ensure that the proofs are free of error.

(b) We cannot be held accountable for differences that are beyond our control, eg. colour accuracy between a computer monitor and a printed product.

(c) With the nature of printing; differences in stock, finishing (Matt, Gloss, Coated, Uncoated) and printing processes (PMS to CMYK colour conversions) may be some colour variations from what the Client have seen on screen, to what the final product looks like, and previous orders.

(d) There will be no reprints at our expense.

(e) Colours as viewed on the Client’s monitor and/or printed to the Client’s printer will differ from the finished printed product.

(f) Hard copy proofs and press checks are available upon request.

Design Credits

(a) IDD retains the right to reproduce, publish and display the final design on its web site, portfolio, marketing, galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the final design in connection with such uses.

(b) Either party, subject to the other’s reasonable approval, may describe its role in relation to the project and, if applicable, the services provided to the other party on its web site and in other promotional materials, and, if not expressly objected to, include a link to the other party’s web site.

12. Copyright and Intellectual Property

(a) In accordance with the Australian Copyright Act (1968), ‘licensing of copyright is subject to a mutual agreement made between client and designer’.

Copyright will remain property of IDD till such time an agreement is in place. All working files remain the property of IDD till such time an agreement is in place.

IDD retains the right to use all artwork created in advancing the profile of IDD and to be recognised for artwork created by IDD.

(b) IDD shall be free to reproduce, use, disclose display exhibit, transmit, perform and create derivative works unless specifically agreed otherwise. Further, IDD shall be free to use any ideas concepts know-how or techniques acquired in construction of sites for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and other items incorporating such information unless specifically agreed otherwise.

(c) Proposals, concepts and all other records provided by IDD are private and confidential between the Client and IDD and they may not be used or relied upon by any other party without the prior consent of IDD.

Confidentiality

(a) It is agreed that directors/employees of IDD shall not at any time either during the continuance of the work outlined or thereafter, except in the course of their duties, divulge any of the confidential affairs of the Client or any of its Clients or associated companies to anyone whatsoever without the previous consent in writing of the Client.

Acceptance of Quotes and Terms and Conditions

(a) The Client will provide written acceptance of all quotes, via email is accepted.

(b) There will be no commencement of work without acceptance.

(c) Acceptance of Proposals/Quotations will also be acceptance of these Terms and Conditions.

(d) All concepts, names and artwork remains the property of IDD until the final invoice is paid for in full. No final artwork or files will be released until final invoices are paid in full.

Privacy Policy

IDD uses personal information provided by readers to process, validate and verify subscriptions from readers. Also, the information is used to: (i) provide advertisers (never individual) on the readers, their interests, trends, statistics, among others general and dissociated information; (Ii) develop new products and services that meet the needs of readers, and (iii) be contacted via mail or telephone, with readers in order to relieve views on the services provided by IDD and / or reporting on products and services. The reader is entitled to ask IDD, any time, their desire not to receive information on products and services, as provided by Article 16 of Law 25,326.

Personal data collected will not be disclosed or used for different or incompatible to be taken into account when entered into the database so IDD. Also, IDD may employ other companies and / or individuals to perform tasks or functions on its behalf, such as sending mail and email, removing repetitive information from the lists of readers, analyzing data statistically, etc. These persons have access to personal information needed to perform their duties and functions, but may not use it for purposes other than those stipulated.

In relation to the provisions of Article 5 of Law 25,326, data processing and sending information via email to IDD done, is done with the express free, express and informed consent readers.

Readers can at any time edit the information that was recorded or signed or cancel service at any time. The holder of personal data is entitled to exercise the right of access to them for free at intervals of not less than 6 months, unless a legitimate interest is credited, as established in the art. 14, inc. 3 of Law 25,326.

In compliance with Article 10 of Law 25.326, IDD maintain absolute confidentiality of personal data provided by readers. The information IDD collected is filed under extreme security measures on its servers, in compliance with Article 9 of Law 25,326.

Notwithstanding the provisions of this, in relation to security measures IDD adopted, considering the overall security offered today by Internet, you should keep in mind that whenever you voluntarily disclose readers online personal information it may be collected and used by others, a situation that exceeds the will of IDD. Therefore, considering that IDD put your best effort to protect the personal information of your readers will not be responsible for the dissemination of it where it is made by sources other than this or be liable for damages that disclosure generated.

The databases IDD are recorded on IDD al Personal Data Protection, Ministry of Justice and Human Rights of the Presidency of the Nation (Argentina), in compliance with Article 3 of Law 25,326.

NATIONAL ADDRESS PROTECTION OF PERSONAL DATA, Body Control Law 25,326, has the authority to address complaints and grievances that are filed with respect to the breach of the rules on personal data protection.

General

(a) IDD reserves the right to change or modify any of these Terms and Conditions at any time. If any of these Terms and Conditions (or part of them) is void or unenforceable, it is taken to be removed and no longer forms part of the Agreement between IDD and the Client. The remaining terms and conditions remain in full force and effect.

Disclaimer

IDD makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies.

IDD will not be held responsible for any and all damages resulting from products and/or services it supplies.

IDD is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.

The Client agrees not to hold IDD responsible for any such loss or damages resulting from products and/or services it supplies.

Any claim against IDD shall be limited to the relevant fee(s) paid by the Client.

IDD reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions.

IDD will not knowingly perform any actions to contravene these and the Client agrees to be so bound.